The pipework that keeps home running.

Either works. We get trade pricing on Bristan, Roca, Crosswater, Methven and Hansgrohe; you'll save 10–15% versus retail through us. If you've already bought something or seen it on a designer site, that's fine, we'll fit it and stand by the workmanship, just not the product warranty.

Mostly yes, for the 5–7 days the room is open. We can sometimes save the WC for the first half of the job and bring in a temporary unit for the rest. If you've only got one bathroom and need it back evenings, tell us up front and we'll plan the sequence around it.

Yes, often, but it depends on the soil stack route, the floor structure, and where the existing waste runs. A bedroom-to-bathroom conversion in a Victorian terrace is usually doable; in a modern flat it's almost always a no because of the slab. Free survey before we quote.

Wet room (no tray, fully-tiled floor with linear drain) looks the cleanest and works in tight spaces, but the floor needs to be tanked properly and the gradient set right or you'll get standing water. Walk-in (low-profile tray, glass screen) is cheaper, easier to retrofit, and easier to retile in 10 years. Both work; depends on the room and budget.

Tiling, yes, the same engineer who does the plumbing usually does the tiling on smaller jobs, or our regular tiler if it's complex (large-format porcelain, metro patterns, niche detailing). Electrics, yes too, second-fix only, lighting and shaver sockets, NICEIC-certified.

For a standard 3-piece bathroom (bath, basin, WC) refit including tiling, flooring and second-fix electrics: £6,500–£9,500 fitted, depending on tile choice and whether the layout moves. Wet rooms and en-suites with shower trays start £8,500. We quote fully fixed-price after a survey; supply-only items are at trade plus 10%.

A straight refit (same layout, same waste positions) is 5–7 working days. Layout changes that need waste pipe reroutes add 2–3 days. We work clean: dust sheets up, daily clean-down, the rest of the house stays liveable.

Both. Most tap drips are a £20 cartridge, and we charge £90 for the first hour (covers diagnosis and most repairs) and £55 per hour after. If your taps are end-of-life we'll tell you and quote a swap, never the other way round.

A powerflush is a one-time deep clean of the heating system using a high-flow pump and inhibitor, which clears years of magnetite sludge from radiators, boilers and pipework. A magnetic filter (MagnaClean or equivalent) is fitted permanently on the return pipe and traps sludge as it circulates, year on year. Both are needed for a long-lasting modern system. Powerflush £450; magnetic filter retrofit £180 fitted.

Yes, first we'll find out whether it's coming in low (a problem with the incoming main, your stopcock, or a partially-closed valve), or dropping mid-house (a leak, a cylinder issue, or scale in the pipework). Diagnostic visit is £90 and gets credited if you go on to have the work done.

Yes: WaterSafe approved plumber scheme. That's the recognised standard for any work that touches the mains supply (stopcocks, incoming mains repairs, unvented cylinders, water softeners). It's also the scheme insurers and conveyancers look for on home reports.

No, not for any job we go on to quote or carry out. Diagnostic visits where we don't end up doing work are charged at our standard hourly rate (£90 first hour, £55 after) and we'll always tell you that up front.

Fixed-price for everything we can survey: boiler installs, bathrooms, EV chargers, EICRs, central heating refurbs, heat pumps. Variable-rate for diagnostic and repair work, but with hourly rates published on every relevant page so you know before we start.

For jobs over £3,000 we take a 30% deposit at scheduling, 50% on day one, balance on completion. That covers our materials outlay without exposing you. Smaller jobs are paid on completion. We accept bank transfer, card, and Apple/Google Pay; no cash in hand.

Not directly: we're not authorised to broker credit. For boiler installs, Worcester Bosch and Vaillant both run their own finance schemes (0% over 12 months on installs through accredited installers like us). Ask at quote stage and we'll send you the application link.

Always. Every job over £200 gets a written, itemised, fixed-price quote before any work starts. The quote is yours to keep, valid for 30 days, and the price on it is what you'll pay: line-item breakdown for materials, labour, and any provisional sums.

For genuine emergencies (gas leak, no heat in winter, burst pipe) we aim to be on site within 60 minutes anywhere in Cardiff and within 90 minutes for Penarth, Barry, and the Vale. Out of hours, your call goes to a triage line that wakes Nigel for true emergencies.

No call-out fee for jobs we go on to quote. Diagnostic visits where we don't carry out work are charged at our standard hourly rate, which we'll always tell you about up front.

The Boiler Upgrade Scheme pays toward an air-source heat pump install at one of two rates. If your home currently runs on oil or LPG you get £9,000, an uplift for off-gas-grid homes that runs until 31 March 2027. If you're on mains gas it's £7,500. The voucher is applied for through the installer before the work starts, so you never handle the paperwork or the money. The grant is discounted at the point of sale.

Yes, every gas engineer who works under PHBLUE is Gas Safe registered. You'll see our registration number on every quote, every invoice, and every Gas Safety Certificate. You can also verify us directly on the Gas Safe Register's public lookup.

Cardiff and the surrounding South Wales region, primarily Cardiff, Penarth, Barry, Caerphilly, Llandough, Roath, Rhiwbina, Whitchurch, and Cowbridge. If you're nearby and we don't cover your postcode yet, drop us a message and we'll see what we can do.