24/7 Emergency Callout

Suspected gas leak (call us first, then turn off at the meter). No heat or hot water in winter where there are kids, elderly residents or vulnerable people. Burst pipes, meaning water actively coming through ceilings or walls. Sewage backing up. Anything actively damaging your house or making it unsafe.

Inside Cardiff, 60 minutes door-to-door for genuine emergencies. Penarth, Llandough, Roath: 60–75 minutes. Barry, Caerphilly, Cowbridge: 60–90 minutes depending on the time of day. We'll give you the live ETA when we pick up.

Standard out-of-hours rate is £150 for the first hour (covers diagnosis and most fixes), £85 per hour after. Materials at trade plus 15%. Bank holiday rate is £180 first hour. Genuinely-urgent cases involving vulnerable residents we'll discuss the rate before we set off.

Yes, between 7am and 7pm Nigel or one of our engineers picks up directly. Outside those hours, your call goes through a triage line that makes a real-time decision. True emergencies wake Nigel within minutes. Things that can wait until morning, we take details and call back at 7am. You always get a same-day human reply.

Usually not. Re-pressurise via the filling loop (target 1.0–1.5 bar cold) and we'll come out on a normal callout slot tomorrow. If it keeps dropping there's a leak somewhere; that's worth a same-day visit. If you've got no heat and someone vulnerable in the house, it's an emergency and we'll come out tonight.

For genuine emergencies (gas leak, no heat in winter, burst pipe) we aim to be on site within 60 minutes anywhere in Cardiff and within 90 minutes for Penarth, Barry, and the Vale. Out of hours, your call goes to a triage line that wakes Nigel for true emergencies.

No call-out fee for jobs we go on to quote. Diagnostic visits where we don't carry out work are charged at our standard hourly rate, which we'll always tell you about up front.

The Boiler Upgrade Scheme pays toward an air-source heat pump install at one of two rates. If your home currently runs on oil or LPG you get £9,000, an uplift for off-gas-grid homes that runs until 31 March 2027. If you're on mains gas it's £7,500. The voucher is applied for through the installer before the work starts, so you never handle the paperwork or the money. The grant is discounted at the point of sale.

Yes, every gas engineer who works under PHBLUE is Gas Safe registered. You'll see our registration number on every quote, every invoice, and every Gas Safety Certificate. You can also verify us directly on the Gas Safe Register's public lookup.

Cardiff and the surrounding South Wales region, primarily Cardiff, Penarth, Barry, Caerphilly, Llandough, Roath, Rhiwbina, Whitchurch, and Cowbridge. If you're nearby and we don't cover your postcode yet, drop us a message and we'll see what we can do.

No, not for any job we go on to quote or carry out. Diagnostic visits where we don't end up doing work are charged at our standard hourly rate (£90 first hour, £55 after) and we'll always tell you that up front.

Fixed-price for everything we can survey: boiler installs, bathrooms, EV chargers, EICRs, central heating refurbs, heat pumps. Variable-rate for diagnostic and repair work, but with hourly rates published on every relevant page so you know before we start.

For jobs over £3,000 we take a 30% deposit at scheduling, 50% on day one, balance on completion. That covers our materials outlay without exposing you. Smaller jobs are paid on completion. We accept bank transfer, card, and Apple/Google Pay; no cash in hand.

Not directly: we're not authorised to broker credit. For boiler installs, Worcester Bosch and Vaillant both run their own finance schemes (0% over 12 months on installs through accredited installers like us). Ask at quote stage and we'll send you the application link.

Always. Every job over £200 gets a written, itemised, fixed-price quote before any work starts. The quote is yours to keep, valid for 30 days, and the price on it is what you'll pay: line-item breakdown for materials, labour, and any provisional sums.